Contact Us
Welcome to Homeza customer support. We are dedicated to providing professional assistance for product questions, order support, shipping information, returns, and after-sales service. Our goal is to make every interaction simple, clear, and helpful.
Customer Support
m13430301817@163.com
(We typically respond within 1–2 business days)
+86 13430301817
Shenzhen Fuweida E-Commerce Co., Ltd.
OPERATOR: Homeza is owned and operated by Shenzhen Fuweida E-Commerce Co., Ltd.
Owner：Mika
Room 1702, No. 11, Lane 10, Mabu New Village, Mabu Community, Xixiang Street, Bao'an District, Shenzhen, China
Monday–Friday, 9:00 AM–5:00 PM
Support Hours
Our customer service team reviews every request carefully.
Response Time1–2 Business Days
Business HoursMonday–Friday, 9:00 AM–5:00 PM
Some requests involving carriers, payment providers, or order investigations may require additional processing time.
How Can We Help You?
Whether you are choosing the right home and kitchen essentials before purchase or need assistance after receiving your order, the Homeza team is ready to help.
- Product information and technical questions
- Product recommendations and usage guidance
- Order confirmation and order updates
- Shipping tracking and delivery assistance
- Return and exchange support
- Damaged, defective, missing, or incorrect item assistance
- Payment and account related questions
Before Returning Any Item
Please contact our support team before sending any return. Do not ship products back without receiving return instructions from Homeza.
Our team will review your request and provide the correct return process and return address according to your order situation.
- Damaged product assistance
- Defective product support
- Incorrect item received
- Missing accessories or incomplete orders
Help Us Resolve Issues Faster
If your order arrives damaged, defective, incomplete, or incorrect, please provide clear photos or videos showing:
- The product condition
- Product packaging
- Shipping label
- Any visible damage or missing parts
This information helps our team understand the situation and provide a faster solution.
If you are contacting us about an existing purchase, please include your:
- Order number
- Email address used during checkout
Providing this information allows our team to quickly locate your order and provide accurate assistance.