Refund policy

Return & Refund Policy

At Homeza, we are committed to your complete satisfaction. We offer a 30-day return guarantee starting from the day your package is delivered.

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1. Return Eligibility

To be eligible for a return, please confirm that:

• Your return request is made within 30 days of delivery.
• Items are in their original condition, unused, unwashed, and in the original packaging.
• You can provide an order number or proof of purchase.

2. How to Initiate a Return

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Please notify us within 72 hours of delivery at m13430301817@163.com.
• Include clear photos of the defect, damage, and shipping label.
• We will arrange a free replacement or full refund at no additional cost.

4. Refund Process & Timeline

• Once your return arrives and passes inspection, we will notify you by email.
• Approved refunds are processed within 3–5 business days back to your original payment method.
• Depending on your bank or credit card company, it may take 5–10 business days for the refund to reflect on your statement.

5. Non-Returnable Items

Gift cards, personalized products, and clearance items marked as final sale are non-returnable and non-refundable.