FAQ

Frequently Asked Questions

Find quick answers to common questions about orders, shipping, returns, and payments.

📦 Orders & Shipping
How long does order processing and shipping take?

Delivery times vary depending on the destination and product. Once your order ships,tracking information will be sent to the email address used at checkout.

What are your shipping rates?

We offer free shipping on orders over $50 unless otherwise stated during a
promotion or at checkout.

Where do you ship?

We currently ship to eligible addresses within the United States. Shipping availability and delivery estimates are shown during checkout.

🔄 Returns & Refunds
What is your return policy?

We provide a 30-day return guarantee from the date of delivery. Items must be unused, in original packaging, and with proof of purchase. Please contact us before sending items back.

What if my item arrives damaged or defective?

If you receive a defective or damaged product, please email us within 72 hours of delivery with photos of the item,Our support team will review the situation and help determine theappropriate solution.

💳 Payment & Security
What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), debit cards, and secure online payment options including PayPal. All transactions are processed in USD.

Is my checkout secure?

Yes. Our store is protected with 256-bit SSL encryption and powered by Shopify's Level 1 PCI DSS compliant checkout system to ensure your information remains confidential.

Need helps?
📧 Customer Support Email

m13430301817@163.com
(We typically respond within 1–2 business days)

📞 Phone Number

+86 13430301817

🏢 Legal Entity / Operator

Shenzhen Fuweida E-Commerce Co., Ltd.

 

OPERATOR: Homeza is owned and operated by Shenzhen Fuweida E-Commerce Co., Ltd.

 

Owner:Mika

📍 Registered Business Address

Room 1702, No. 11, Lane 10, Mabu New Village, Mabu Community, Xixiang Street, Bao'an District, Shenzhen, China

⏰ Business Hours

Monday–Friday, 9:00 AM–5:00 PM 

🌐 Official Store Website

www.homeza.house