Shipping policy

Shipping & Delivery Policy

Last Updated: September 12, 2026

Thank you for choosing Homeza. We are committed to delivering your home and kitchen essentials safely, efficiently, and with full tracking transparency from our warehouse directly to your doorstep.

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1. Order Processing Time

2. Shipping Rates & Estimated Transit Times

We offer reliable worldwide standard shipping at a flat rate of $5.99 per order, with occasional promotional free shipping available during site-wide events.

Destination Region	Estimated Delivery Time	Local Delivery Partner
United States	10–15 business days	USPS / Local Logistics Partners
Canada, UK & Australia	11–16 business days	Canada Post / Royal Mail / Australia Post
Europe & Rest of the World	14–20 business days	National Postal & Regional Couriers

3. Order Tracking

Once your parcel has been picked up by the carrier, you will automatically receive a shipping confirmation email containing your tracking number and a live tracking link. Please allow 24–72 hours for carrier tracking checkpoints to update.

4. Customs, Duties & Taxes

All cross-border orders are dispatched under DDU (Delivered Duty Unpaid) terms. Any local customs duties, clearance fees, or import taxes assessed by the destination country's customs authority are the sole responsibility of the customer.

5. Address Changes & Order Modifications

If you need to update your shipping address, please contact us at m13430301817@163.com within 12 hours of placing your order. Once an order has entered fulfillment or been dispatched, shipping details can no longer be modified.

6. Damaged or Lost Shipments

• Damaged in Transit: If your items arrive damaged, please email us within 72 hours of delivery with photos of the damaged product and package label for an immediate free replacement.
• Lost Parcels: If tracking shows no movement for 30 consecutive business days, please contact us and we will promptly send a brand-new replacement at zero cost to you.